Privacy Policy

1. Data controller

Design Wellness Co., Ltd. (Head Office), Unit 305, 3rd Floor, 27 Soi Sukhumvit 55 (Thonglor), Khlong Tan Nuea, Watthana, Bangkok 10110. Tel. 02-001-0242, email info@designwellness.center

2. Personal data we collect

• Contact details such as your name, phone number and email address, entered in our contact or appointment form
• Your feedback about our services, your date of visit, and any contact details you choose to give in our satisfaction survey
• Messages you send us, which may include health information you choose to share
• Website usage data such as pages visited, device type and browser, collected through cookies and analytics tools

Please avoid sending detailed health information through the forms on this website. If you would like a health consultation, our medical team will ask for the information they need directly when you visit the clinic.

3. How we use your data

• To answer your questions, book appointments and give you information about our services at your request
• To contact you about your survey feedback, only if you have given consent
• To improve the quality of our services and customer experience
• To analyse and improve how our website works

4. Legal basis for processing

We process your data to take steps at your request before entering into a contract, on the basis of our legitimate interest in improving our services, and with your consent for follow-up contact and non-essential cookies. Health information is sensitive data; we process it only with your explicit consent or where the law permits.

5. Disclosure and international transfers

We do not sell your personal data. We may share it, only as far as necessary, with service providers who help us operate, such as our website platform (Webflow) and analytics provider (Google), which may store data on servers outside Thailand. Where this happens, we make sure appropriate safeguards are in place as required by law. We may also disclose data when required by law or by a government authority.

6. How long we keep your data

We keep your data only as long as needed for the purposes above, or for the period required by law. After that, we delete, destroy or anonymise it.

7. Cookies

This website uses cookies that are necessary for it to work, and analytics cookies through Google Tag Manager. You can block or delete cookies in your browser settings, although some parts of the website may then not work properly.

8. Your rights

Under the PDPA, you have the right to:

• Access your data and obtain a copy
• Have your data corrected and kept up to date
• Have your data deleted, destroyed or anonymised
• Restrict or object to the processing of your data
• Have your data transferred to another data controller
• Withdraw your consent at any time, without affecting processing carried out before withdrawal
• Lodge a complaint with the Office of the Personal Data Protection Committee

To exercise these rights, contact us using the details below. We will act on your request within 30 days of receiving it.

9. Data security

We use appropriate technical and organisational measures to prevent unauthorised access, use or disclosure of your data, and limit access to staff who need it to do their work.

10. Contact us

Email info@designwellness.center, call 02-001-0242, or visit the clinic at the address in section 1.

11. Changes to this policy

We may update this policy from time to time. The latest version will always appear on this page with its update date.